Products

Natural, drug-free relief for everyday migraines & tension. Soothing hot & cold therapy, made simple – so you can feel better, faster.

About Us

SimpleWell started with a simple belief: relief from headaches and migraines shouldn't be complicated. Too many people reach for another pill when what they really need is gentle, natural comfort.

Our Gel Migraine Relief Cap brings together hot and cold therapy in one easy-to-use design – soft, reusable and made to wrap your whole head for soothing relief, whenever you need it.

We're a small, customer-first brand based in India, focused on practical wellness products that genuinely help in everyday life. Every order is backed by real support and an easy returns promise, because your comfort and trust matter to us.

Return & Refund Policy

At SimpleWell, your satisfaction matters to us. Please read our return and refund terms below before placing an order.

Returns

We accept returns within 7 days of delivery if the product is:

Unused and in its original condition
In the original packaging
Accompanied by proof of purchase (order ID)

To start a return, email support@simplewell.store or WhatsApp +91 85296 65540 with your order ID and reason. We respond within 1–2 business days with next steps.

Non-Returnable Cases

The product has been used, washed, or damaged after delivery
The request is made after 7 days of delivery
Original packaging or tags are missing

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with a clear photo or unboxing video. We will arrange a free replacement or full refund.

Refunds

Once your return is received and inspected, we notify you of approval. Approved refunds are processed within 5–7 business days to your original payment method. For COD orders, refunds are issued via UPI or bank transfer, since cash cannot be reversed. We request your details after approval.

Return Shipping

Damaged, defective, or wrong items: we cover return shipping.
Change-of-mind returns: return shipping is the customer's responsibility.

Cancellations

Orders can be cancelled any time before they are shipped. Once shipped, an order cannot be cancelled but can be returned under the terms above.

At SimpleWell, we respect your privacy and are committed to protecting your personal information.

Information We Collect

Name, phone number, and delivery address
Email address
Order details and purchase history
Payment information (prepaid orders are processed securely by our payment partner; we do not store card details)

While browsing, we may automatically collect device information, IP address, and browsing activity via cookies.

How We Use Your Information

Process and deliver your orders
Provide customer support
Send order updates and delivery notifications
Improve our website, products, and services
Send promotional offers (only if you opt in)

Sharing Your Information

We share only with courier/logistics partners, payment processors, and service providers who help operate our store. We do not sell, rent, or trade your information for marketing.

Cookies

We use cookies to improve browsing, remember preferences, and analyse traffic. You can disable them in your browser, though some features may not work.

Data Security

We take reasonable measures to protect your information, but no online transmission is completely secure.

Your Rights

You may access, correct, or request deletion of your information, and withdraw marketing consent at any time. Contact support@simplewell.store.

Children's Privacy

Our products are not intended for individuals under 18. We do not knowingly collect information from minors.

Effective Date: 1 June 2026

By using simplewell.store and placing an order, you agree to these terms.

General

You confirm you are at least 18 or accessing under guardian supervision. We may refuse service, cancel orders, or restrict access at our discretion.

Products and Pricing

All prices are in INR, inclusive of applicable taxes unless stated.
Slight colour/appearance variation may occur due to screens.
We may correct pricing/product errors and change prices without notice.
If an item is out of stock after ordering, we inform you and refund where applicable.

Orders and Payment

Placing an order is an offer to purchase, which we may accept or decline.
We accept COD and prepaid methods.
We may cancel orders for suspected fraud, incorrect details, or stock issues.

Shipping and Delivery

Delivery timelines are estimates. Risk of loss passes to you on delivery. Repeated COD refusals may restrict future orders.

Intellectual Property

All site content is the property of SimpleWell or its suppliers and may not be copied without written permission.

Limitation of Liability

Our products are for general comfort and wellness use and are not a substitute for professional medical advice. Consult a qualified healthcare provider for any medical condition. We are not liable for indirect or consequential damages.

Governing Law

These terms are governed by the laws of India; disputes fall under the jurisdiction of courts in Rajasthan, India.

Effective Date: 1 June 2026

Shipping Policy

Shipping Charges

FREE shipping on all orders across India. No hidden delivery charges.

Order Processing Time

Orders are processed within 1–2 business days. Orders on Sundays/holidays are processed the next business day.

Delivery Time

Metro & Tier 1 cities: 3–6 business days
Other locations (Tier 2/3): 5–9 business days

Timelines are estimates and may vary with location, courier delays, or weather.

Order Tracking

Once shipped, we share tracking via SMS, WhatsApp, or email.

Cash on Delivery (COD)

COD is available across most serviceable pin codes. Please ensure your number and address are accurate and someone is available to receive and pay.

Delays & Failed Deliveries

Failed attempts usually get a redelivery. Orders returned due to wrong address or repeated COD refusal may need reshipment arrangement. Repeated COD refusals may affect future COD eligibility.

Damaged or Missing Items

Have a question about your order, our products, or need help with a return? We're here for you.

Get in Touch

Email: support@simplewell.store
Phone: +91 85296 65540
WhatsApp: +91 85296 65540

Business Hours

Monday–Saturday, 10:00 AM – 6:00 PM IST. We aim to reply within 1–2 business days.

For order-related queries, please keep your Order ID ready so we can assist you faster.

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Products

Migraine Relief Cap for Migraines

Returns

Non-Returnable Cases

Damaged or Wrong Product

Refunds

Return Shipping

Cancellations

Information We Collect

How We Use Your Information

Sharing Your Information

Cookies

Data Security

Your Rights

Children's Privacy

General

Products and Pricing

Orders and Payment

Shipping and Delivery

Intellectual Property

Limitation of Liability

Governing Law

Shipping Charges

Order Processing Time

Delivery Time

Order Tracking

Cash on Delivery (COD)

Delays & Failed Deliveries

Damaged or Missing Items

Get in Touch

Business Hours

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Migraine Relief Cap for Migraines